1. The Order
What kind of products do you offer?
What kind of products do you offer?
At Pure Reflection, we offer handcrafted mirrors, mosaic photo frames, and fine photo art.
How can I pay for my order?
How can I pay for my order?
We accept a variety of payment methods via our website. All prices include VAT unless otherwise specified, and shipping costs are calculated separately.
Do your terms and conditions ever change?
Do your terms and conditions ever change?
Yes, Pure Reflection reserves the right to update our terms and conditions. Any changes will be posted on our website.
How do I place an order?
How do I place an order?
Placing an order is simple.Select your desired product and size, then add it to your cart.
Once your order and payment have been received, we begin creating your handmade piece with care and attention.
Are your products made to order?
Are your products made to order?
Yes, all of our products are made to order.Each piece is handcrafted with care and attention once your order is placed. This process allows us to maintain high quality and individuality in every design, making each creation truly unique.
02. Shipment
How long does it take to receive my order?
How long does it take to receive my order?
As our products are made to order, the average delivery time for mirrors is approximately 4-5 weeks. Other products 3-8 workdays. We will inform you if there are any delays.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide! Shipping costs are calculated based on the destination and size of your order. You will receive a tracking code once your order has been shipped.
What law governs your terms and conditions?
What law governs your terms and conditions?
Our terms and conditions are governed by Dutch law.
Who is responsible for shipping delays?
Who is responsible for shipping delays?
While we strive to ship your products on time, we are not responsible for delays caused by shipping carriers. You will receive a tracking code to monitor the delivery status.
03. Returns, Exchanges, and Complaints
Can I cancel or return my order?
Can I cancel or return my order?
Yes, returns are accepted within 30 days of delivery.
Your item must be unused and in its original condition and packaging.
If there is any issue with your order, please contact us. We’re happy to help find a solution.
What if my product arrives damaged or has defects?
What if my product arrives damaged or has defects?
If you find any defects or issues with your product, please reach out to us within 14 days of delivery. We’ll be happy to offer a solution, which could include a repair, replacement, or refund.
Are there any warranties on your products?
Are there any warranties on your products?
We guarantee that our products meet the specifications mentioned on the website. If you encounter any issues, please contact us and we will work towards a satisfactory resolution.
What if I want to use your designs or images?
What if I want to use your designs or images?
All designs and images on our website are the property of Pure Reflection. You may not use them without our written permission.
